Shipping policy

At Sinclairs & Co., every piece is prepared with care and securely packaged to ensure it arrives safely and beautifully.

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation. Made-to-order, customized, resized, or personalized jewelry may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Within the United States

We offer complimentary insured shipping within the United States.

Estimated delivery after dispatch is generally 2–7 business days, depending on the destination and shipping carrier.

Delivery estimates are provided as a guide and are not guaranteed. Delays caused by carriers, severe weather, holidays, or circumstances outside our control may occasionally occur.

International Shipping

International shipping may be available to selected destinations. Shipping charges and estimated delivery times, where applicable, will be displayed during checkout.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may result in additional delivery time.

Insured & Tracked Delivery

Where applicable, Sinclairs & Co. ships jewelry using tracked and insured delivery services for added security.

For high-value orders, a signature may be required upon delivery. We recommend providing a secure delivery address where someone is available to receive the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Sinclairs & Co. is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Lost, Delayed or Damaged Packages

If your tracking information shows unusual delays or your package appears to have been lost in transit, please contact us so we can assist with the carrier investigation.

If your package arrives visibly damaged, please photograph the package and its contents and contact us promptly.

Please do not discard the original packaging while a shipping claim is being reviewed.

Delivered Packages

If tracking shows that an order has been delivered but you cannot locate it, please first check with household members, neighbors, your building reception, or the carrier.

Contact us promptly if the package remains missing so we can assist with the appropriate next steps. Carrier investigations and insurance claims may be required before a resolution can be provided.

Delivery Delays

While we make every effort to ensure orders arrive on time, Sinclairs & Co. cannot guarantee carrier delivery dates or be held responsible for delays caused by circumstances outside our reasonable control.